Experience

DESIGN MANAGER | CAPITAL ONE (August 2023 - Present)

Directed Identity, Associate, and Mobile teams within Commercial Banking to drive platform innovation. Spearheaded design strategies that enhanced user experience and expanded capabilities across internal and external platforms, resulting in streamlined operations and improved engagement.

DESIGN LEAD & PRODUCT DESIGN MANAGER | EVERLY HEALTH (March 2021 - August 2023)

Led Mobile and Enterprise design teams to deliver innovative solutions. Collaborated closely with Product and Engineering teams to establish streamlined product design processes, resulting in user-centered experiences that improved engagement and satisfaction for both patients and physicians.

Defined a new ProductDriven strategy for the business, as a way to develop a new direction for the company, focused on user retention and expansion.

PRINCIPAL PRODUCT DESIGNER | CAPITAL ONE (July 2018 - March 2021)

Led the Commercial Banking Mobile and Authentication teams, focusing on the development of a comprehensive Commercial Banking Design System. Drove the creation, and enhancement of multi-platform experiences for both clients and internal associates, enhancing user satisfaction and operational efficiency.

UX MANAGER | VERIZON (July 2017 - July 2018)

Conceptualized and designed multi-platform experiences that delivered customer-centered, market-ready services. Contributed to the establishment of a Design Team, and Practice at Fios, leading efforts to streamline the Customer Support digital experience, resulting in improved service efficiency and surpassing customer expectation.

UX PRODUCT DESIGNER | FJORD (May 2012 - July 2017)

Designed digital, and cross-platform, experiences for diverse clients in industries including finance, healthcare, entertainment, commerce, and public utilities. Led comprehensive user research and testing initiatives, delivering insights that informed successful product launches, contributed to team growth, and improved user engagement.

INTERACTION DESIGNER | 39ARGYLE (October 2010 - July 2012)

Led diverse web and mobile design projects across platforms including iPhone, iPad, Android, and Windows Phone, contributing to both UX and UI phases. Delivered user-focused designs that enhanced functionality and cross-platform consistency.

UX PRODUCT DESIGNER | FREELANCE (April 2009 - October 2010)

Collaborated with clients on a range of projects, including mobile, web, graphic design, and business identity development. Delivered tailored solutions that strengthened brand presence, improving experience across digital platforms

PRODUCT DESIGNER | WHITE CAMEL (April 2008 - March 2009)

Served as Lead Designer, driving graphic and web design projects. Delivered creative solutions that elevated visual identity and enhanced the company's digital presence.