Florida Power & Light
Redefined the entire existing digital experience from a user’s perspective with the aim of improving service and reducing work load for the customer service department.
Citibank
As part of a huge initiative, created the Citibank Tablet Application, redesigned the entire Citi Mobile experience for all platforms, addressing every Citibank market globally.
JP Morgan
Redefining the internal Content Management System relying heavily on interative user testing sessions and rapid prototyping.
VA Veterans Experience
A veteran-centric perspective, which worked a future state for how veterans learn about, and easily interact, with the services and benefits available to them when leaving the military, especially focusing on their transition process.